Terms & Conditions



Thank you for accessing www.chaletsdirect.com ("this Website"). This Website is owned and operated by Chalets Direct Limited ("us, we").

When you access this Website or use any service offered by us on it ("the Service") you will be subject to the following terms ("these Terms"). They apply to you and, if you use this Website for commercial reasons, they will also apply to the company or organisation for whom you work. Please read these Terms before using this Website.

Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to these Terms.

Acceptance of Terms

By using this Website you signify your acceptance of these Terms in return for which we grant you access to the Service. If at any time you do not wish to accept these Terms then you should not use this Website.

This Website contains links to other websites not operated by us. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

From time to time we may change these Terms. Accordingly, please continue to review these Terms whenever accessing or using this Website. If we change these Terms then we will endeavour to post a notice on this Website drawing the changes to your attention.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Privacy Policy

Any personal information provided whilst using this Website will only ever be used to provide and enhance the Service offered. Personal information provided by users of the Service (email address, name, telephone number, details of specific request and other information volunteered) will only ever be shared with the specific advertisers to whom any request is made through the Service. However, we reserve the right at all times to disclose any information as permitted or required by prevailing law to satisfy any law, regulation or government request.

This personal information is held in our system or the systems of third party service providers used to provide the Service. We are committed to keeping your information private using industry standard means which are in compliance with the General Data Protection Regulations ("GDPR").

The Website uses cookies to retain certain aspects of each user's activity in order to provide the best experience possible. The Website logs details that your browser sends to us which includes your device's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Users may exercise their individual rights regarding their personal information simply by sending a request to us at 'contact@chaletsdirect.com'. All requests will be handled within a month of receipt of the request. A copy of our General Data Protection Policy is available upon request.

Accuracy of Information

While we have endeavoured to ensure the accuracy of the information accessed via this Website, you acknowledge and agree that much of such information has been provided to us by third parties and that we therefore cannot guarantee or give any warranty as to its accuracy, timeliness or completeness. Under no circumstances will we be liable in any way for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Service.

Information published on this Website may contain references or cross references to certain products or services that are not announced or available in your country. You should contact the relevant advertiser or supplier direct for information regarding the products and services that may be available to you.

Intellectual Property

The content of this Website ("the Content") is provided to facilitate your use of the Service. You acquire no rights or licenses in or to the Website and/or the Content other than the right to use them to facilitate such use.

You may not offer for sale or sell the Content or any part thereof. You may not use the Website or the Content to construct a database of any kind, store the Website (in its entirety or in any part) in databases for access by you or any third party, or distribute any database websites containing all or part of the Website.

This Website, including the Content, is protected by copyright and/or other proprietary rights. The Content may include content owned and controlled by advertisers, suppliers or other third parties and licensed to us. All individual descriptions, specifications, images and other elements making up this Website may be works subject to copyright. You agree to abide by all copyright notices or restrictions contained on this Website.

You have no ownership rights or licenses in any of our trading names, trademarks or in the Content except for the right to use this Website and to download and use the Content in accordance with these Terms.

You agree to email us at 'contact@chaletsdirect.com' as soon as you become aware of any unauthorized use of this Website by anybody, or of any claim that this Website, or any of the Content, infringes any copyright or other rights of any other party.

We may, in appropriate circumstances and at our discretion, remove or disable access to material on this Website that infringes on the Intellectual Property rights of others.

Download Rights

Any material downloaded or otherwise obtained through the use of this Website or the Service is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

We do not guarantee that this Website is compatible with your computer hardware and software. We are also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access this Website. If you are a consumer, these Terms do not affect your statutory rights or legal rights.

Responsibility for User-Contributed Content

We do not and have no duty to pre-screen content posted on this Website by users (including, without limitation, reviews of or guest book entries for any particular rental property), (collectively, "user-contributed content"), and we are not responsible for user-contributed content. We do, however, reserve the right to decline to permit the posting on the Website of, or to remove from, any user-contributed content that fails to meet our content requirements which are solely determined by us.

All property listings on this Website are submitted by the advertiser and are the responsibility of the advertiser, and we specifically disclaim any and all liability arising from the alleged accuracy of the listings, property reviews, guest book entries, or any alleged breaches of contract on an advertiser's part. Advertisers are solely responsible for keeping their property information up to date on this Website, including, but not limited to any and all representations about any property, its amenities, location, and its availability for a specific date or range of dates. We do not represent or warrant that any of the copy, content, property reviews, guest book entries, property location, suitability, pricing, or availability information published on this Website is accurate or up-to-date even in the case where prospective travellers have searched for specific special offers, dates, or types of properties. Advertisers are solely responsible for ensuring the accuracy of any property descriptions.

Advertisers and Suppliers

Any dealings between you and any advertisers or suppliers found on or via this Website, including the payment for, and delivery of, products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the relevant advertiser or supplier. You agree not to hold us liable for any loss or damage of any kind incurred as a result of any such dealings.

We expressly disclaim any responsibility or liability for any damage, loss or injury arising out of:

  • the activities of any advertiser or supplier
  • the goods or services offered, or the content displayed by any advertiser or supplier
  • your purchase of, or inability to purchase, any advertiser's or supplier's goods or services

You may not make this Website available as part of another website, whether by hyperlink or otherwise, without first obtaining our prior written consent to do so. If you want to obtain our consent, then please contact us at 'contact@chaletsdirect.com'.

Websites or pages that we have linked to this Website are for your information only, and products and service information on them are the sole responsibility of each individual supplier. We have no responsibility for the content of these websites or pages and we accept no responsibility or liability for any losses or penalties that you may incur as a result of that content. References to any products, services, hypertext links to third parties or other information by trade name or otherwise do not necessarily constitute or imply their endorsement by us.


No advice or information, whether oral or written, obtained from us by you or through or from the Service shall create any warranty not expressly stated in these terms.

We warrant that this Website is provided with reasonable care and skill with the intention of meeting our technical specifications for this Website, but we cannot and do not guarantee that this Website will meet your requirements, including (without limitation) as to the availability or speed of delivery of this Website, any of its features of content, any communication through or relating to this Website, or any transaction you may enter into with other users. Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions, and other terms relating to the Website or any of its content, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except where such exclusion is not permitted by law.

This Website, the content and the Service are provided "as is" and "as available" and all warranties of any kind are excluded as far as is permitted under applicable law including (but not limited to) the exclusion of warranties of title, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.

We do not warrant that;

  1. the Service will meet your requirements;
  2. the Service will be uninterrupted, timely, secure, or error-free;
  3. the results that may be obtained from the use of the Service will be acceptable to you, or;
  4. the quality of any products, services, information or other material purchased or obtained by you through the Service will meet your expectations.


You expressly understand and agree that in no event shall we, our subsidiaries, affiliates, officers, directors or employees be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from;

  1. the use of or the inability to use the Service;
  2. the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received, or transactions entered into through or from the Service;
  3. unauthorized access to or alteration of your transmissions or data;
  4. statements or conduct of any third party on this Website or the Service, or;
  5. any other matter relating to this Website or the Service.

These limitations and exclusions apply without regard to their cause to the maximum extent such exclusions and limitations are not prohibited by applicable law.

You acknowledge that your use of his Website, including the Content, and the Service is at your own risk. If you are dissatisfied with this Website, you do not agree with any part of these Terms, then your sole and exclusive remedy against us is to discontinue using this Website.

Please note that some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and exclusions may not apply to you.


We do not warrant that the functions of this Website or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that this Website or the server that makes it available is free of viruses or other harmful components, although we will take reasonable steps to avoid ourselves introducing viruses or other harmful components to this Website.

You acknowledge that any transmission to and from this Website is not confidential and your communications may be read or intercepted by others.


In the event that you have a dispute with one or more other users (including, without limitation, any dispute between users regarding any transaction or user-contributed content), you agree to release and discharge us from all liabilities, claims and expenses which arise out of or in connection with that dispute.

Prohibited Access

You access this Website on your own initiative and you are responsible for complying with local laws and regulations. This Website is not to be accessed in any jurisdiction where, for any reason, the publication or availability of this Website or the provision of the Service (or any part of it) is prohibited. We do not represent that this Website complies with laws in all jurisdictions. You should seek legal advice if you remain in doubt you should not access this Website.

Force Majeure

If there is any failure or delay in performance of our obligations resulting from events or circumstances not reasonably within our control, we will not be liable or have any responsibility of any kind for loss or damage incurred by you.


Your use of this Website is at our sole discretion and we shall have the right to terminate your use of this Website at any time.


Each provision of these Terms stands alone and if any provision is, or becomes, invalid or contravenes any applicable regulations, the remaining provisions will not be affected.

You acknowledge that in accepting these Terms you have not relied upon (and that we have not made) any statements, promises or given any opinions or recommendations whatsoever that are not expressly contained in these Terms.

Our rights and remedies under these Terms are cumulative and shall not exclude any rights or remedies provided by law or by any other agreement.

If at any time we waive any breach of any obligation arising under these Terms then that does not mean we have waived any other breach, and we shall subsequently have the right to enforce all obligations.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales and you irrevocably agree that the courts of England are to have exclusive jurisdiction in relation to any claim that you may bring against us arising out of a dispute relating to these Terms, this Website or the Service.